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Joint Customer Service Team Kicks Off
October 2-6 is
International Customer Service Week and the Georgia Department of Defense
honored the event with the inaugural meeting of Joint Customer Service
Team (JCST).
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THE FOUR SERVICE
STANDARDS:
Lt. Col.
Specht says there are are four service standards that everyone
can start doing regardless of the level or section you work in.
To be the "Best" we must be consistent and move forward together:
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Greet customers promptly and courteously
- Listen attentively and understand things from the customer’s
perspective
- Be helpful
- Honor their commitments in a timely manner. |
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The effort is in
response to the request by Governor Sonny Perdue to have all 42 of his
state agencies to become faster, friendlier, and easier. His vision is
that Georgia will have the best customer service of any state in the
nation. The Governor’s Office of Customer Service was created and funded
by the Georgia General Assembly during the 2006 session to assist state
agencies.
The Governor’s customer
service initiative will also link to the Georgia DOD’s Strategic Goal of
customer focus with associated measures on the department’s balanced
scorecard.
The Georgia DOD’s new
team will be “change agents,” assisting with the implementation of the GA
DOD Customer Service Improvement Plan., said Lt Col Jean Specht, director
of Organizational Development and the department’s “Customer Service
Champion.”
The JCST will also
research, analyze, and recommend customer service improvements across the
organization for both internal and external customers.
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